But this is definitely going to help you!
The best thing you can give a guest is genuine attention.
The feeling of really being seen and feeling welcome.
๐จ๐ถ๐ ๐ฒ๐ฟ๐๐ฎ๐ฟ๐ถ๐ป๐ด ๐ต๐ฒ๐ฏ ๐ถ๐ธ ๐ด๐ฒ๐บ๐ฒ๐ฟ๐ธ๐ ๐ฑ๐ฎ๐ ๐ท๐ฒ ๐ฑ๐ฒ๐๐ฒ ๐ผ๐ฝ๐ฟ๐ฒ๐ฐ๐ต๐๐ฒ ๐ฎ๐ฎ๐ป๐ฑ๐ฎ๐ฐ๐ต๐ ๐ผ๐ผ๐ธ ๐ธ๐ฎ๐ป ๐ด๐ฒ๐๐ฒ๐ป, ๐๐ผ๐ป๐ฑ๐ฒ๐ฟ ๐ฑ๐ฎ๐ ๐ท๐ฒ ๐๐ฒ๐น๐ณ ๐ถ๐ป ๐ฐ๐ผ๐ป๐๐ฎ๐ฐ๐ ๐ฏ๐ฒ๐ป๐ ๐บ๐ฒ๐ ๐ถ๐ฒ๐บ๐ฎ๐ป๐ฑ.
After all, if you prepare food with love and attention, the guest can taste it. The same goes for cleaning a room, if you clean a room with a positive vibe, with pleasure and with a good feeling check whether everything is really in order, the guest can definitely notice it!
You will only hear a guest when something is not clean. You won't normally get a comment if a towel is not straight, the duvet is not made up tight, the logo of a soap doesn't point forward or a clothes hanger hanging the wrong way round.
Yet I am sure that all this does contribute to the guest experience, especially the feeling of being welcome, feeling at home.
๐๐ป ๐ถ๐ ๐ฑ๐ฎ๐ ๐ป๐ถ๐ฒ๐ ๐ฝ๐ฟ๐ฒ๐ฐ๐ถ๐ฒ๐ ๐ต๐ฒ๐ ๐ด๐ฒ๐๐ผ๐ฒ๐น ๐๐ฒ๐น๐ธ๐ฒ ๐ท๐ฒ ๐ฒ๐น๐ธ๐ฒ ๐ด๐ฎ๐๐ ๐๐ผ ๐ด๐ฟ๐ฎ๐ฎ๐ด ๐๐ถ๐น ๐ด๐ฒ๐๐ฒ๐ป?!
ps. that last photo; if I'd had a pack of tissues with me, I would definitely have filled this one up ๐
You read a short column by - ๐ฅ๐ฒ๐ถ๐ป ๐ฃ๐ฎ๐๐๐ผ๐ผ๐ฟ expert on hospitality and Hospitality.
Hospitality Expert Rein Pastoor writes a short column once a week about what strikes him around hospitality. Would you like to comment on this column? Follow us on LinkedIn.