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Hospitality with Rein Pastoor - You may find me a nag ...

Hospitality with Rein Pastoor - You can find me a nag ...

But this is definitely going to help you!

The best thing you can give a guest is genuine attention.

The feeling of really being seen and feeling welcome.

๐—จ๐—ถ๐˜ ๐—ฒ๐—ฟ๐˜ƒ๐—ฎ๐—ฟ๐—ถ๐—ป๐—ด ๐—ต๐—ฒ๐—ฏ ๐—ถ๐—ธ ๐—ด๐—ฒ๐—บ๐—ฒ๐—ฟ๐—ธ๐˜ ๐—ฑ๐—ฎ๐˜ ๐—ท๐—ฒ ๐—ฑ๐—ฒ๐˜‡๐—ฒ ๐—ผ๐—ฝ๐—ฟ๐—ฒ๐—ฐ๐—ต๐˜๐—ฒ ๐—ฎ๐—ฎ๐—ป๐—ฑ๐—ฎ๐—ฐ๐—ต๐˜ ๐—ผ๐—ผ๐—ธ ๐—ธ๐—ฎ๐—ป ๐—ด๐—ฒ๐˜ƒ๐—ฒ๐—ป, ๐˜‡๐—ผ๐—ป๐—ฑ๐—ฒ๐—ฟ ๐—ฑ๐—ฎ๐˜ ๐—ท๐—ฒ ๐˜‡๐—ฒ๐—น๐—ณ ๐—ถ๐—ป ๐—ฐ๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐—ฏ๐—ฒ๐—ป๐˜ ๐—บ๐—ฒ๐˜ ๐—ถ๐—ฒ๐—บ๐—ฎ๐—ป๐—ฑ.

After all, if you prepare food with love and attention, the guest can taste it. The same goes for cleaning a room, if you clean a room with a positive vibe, with pleasure and with a good feeling check whether everything is really in order, the guest can definitely notice it!

You will only hear a guest when something is not clean. You won't normally get a comment if a towel is not straight, the duvet is not made up tight, the logo of a soap doesn't point forward or a clothes hanger hanging the wrong way round.

Yet I am sure that all this does contribute to the guest experience, especially the feeling of being welcome, feeling at home.

๐—˜๐—ป ๐—ถ๐˜€ ๐—ฑ๐—ฎ๐˜ ๐—ป๐—ถ๐—ฒ๐˜ ๐—ฝ๐—ฟ๐—ฒ๐—ฐ๐—ถ๐—ฒ๐˜€ ๐—ต๐—ฒ๐˜ ๐—ด๐—ฒ๐˜ƒ๐—ผ๐—ฒ๐—น ๐˜„๐—ฒ๐—น๐—ธ๐—ฒ ๐—ท๐—ฒ ๐—ฒ๐—น๐—ธ๐—ฒ ๐—ด๐—ฎ๐˜€๐˜ ๐˜‡๐—ผ ๐—ด๐—ฟ๐—ฎ๐—ฎ๐—ด ๐˜„๐—ถ๐—น ๐—ด๐—ฒ๐˜ƒ๐—ฒ๐—ป?!

ps. that last photo; if I'd had a pack of tissues with me, I would definitely have filled this one up ๐Ÿ˜ƒ

You read a short column by - ๐—ฅ๐—ฒ๐—ถ๐—ป ๐—ฃ๐—ฎ๐˜€๐˜๐—ผ๐—ผ๐—ฟ expert on hospitality and Hospitality.

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Hospitality Expert Rein Pastoor writes a short column once a week about what strikes him around hospitality. Would you like to comment on this column? Follow us on LinkedIn.

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