Four in ten hospitality workers experience work stress

40 per cent of hospitality workers are currently experiencing work-related stress. This is according to research by Quinyx, provider of AI-driven workforce management software. The most frequently cited cause of work-related stress is that hospitality workers fear that their salaries are not high enough to pay the bills. 

After financial concerns (24 per cent), understaffing is the second biggest cause of work stress (21 per cent). Too many working hours and long working days rank third, mentioned by 15 per cent of hospitality workers. "The tight labour market, as shown in our survey, is definitely having a negative impact on hospitality workers' work stress," explains Toma Pagojute, CHRO at Quinyx.

Quinyx's research was conducted both in the Netherlands and internationally. It shows that Dutch hospitality workers are the least stressed at 40 per cent. On average, in some eight western countries, 65 per cent of hospitality workers experience stress related to work. American workers are the most stressed with 88 per cent.

"For hospitality employers, there is an opportunity here: by focusing on less workload and financial stability, they can not only reduce work stress but also increase employee engagement and loyalty," CHRO Pagojute said. 

Interestingly, millennials (25 to 45 years old) suffer the most from work-related stress. Almost half (45 per cent) of Dutch hospitality workers in this group struggle with stress. Among Generation Z (18 to 25 years old), the figure is 36 per cent. Among the over-45s, the proportion experiencing work-related stress is the lowest, at 30 per cent.