What does using Enzosystems check-in kiosks mean for your hotel?

This article explains the main reasons why implementing a check-in kiosk will transform your hotel organisation.

The Enzosystems check-in hotel kiosk is an all-in-one solution that can handle large numbers of check-ins and check-outs quickly and easily. It performs the operations done at a hotel reception, such as filling in forms, offering extras, communicating with the PMS, handling payments, encrypting keys and scanning official documents.

Over the past 15 years, we saw the 'early adapters' and 'pioneers' in the hotel industry successfully implement our check-in solutions, resulting in a reduction in staff costs as well as an increase in customer satisfaction. Now we see the impact of the hotel kiosk growing and becoming the standard service guests expect upon arrival at every hotel.

"The customer experience is what the guest remembers and brings them back to your hotel. Checking in and checking out is the first and last thing they do."

There is nothing worse than having to wait in line. It has been proven that guest satisfaction with 50% decreases if they have to queue for more than 5 minutes and unfortunately this is the first thing guests do on arrival at a busy hotel.

There are several reasons for this inefficiency at the reception desk. But the main one lies in the administrative procedures that need to be completed before handing over the room key to the guest. We all know that reception staff work hard and are under pressure to fill in repetitive forms, scan ID documents, offer extras and answer non-stop questions from every guest. This procedure is the standard hotel check-in experience that we are all used to and no one likes. Fortunately, thanks to modern digital technologies, the hotel check-in kiosk is a tool that enables a complete check-in in 3 minutes and check-out in 30 seconds.

How is this possible? Well, the first thing the kiosk does differently from a receptionist is enable the guest to fill in the forms themselves, guided by a user-friendly on-screen check-in process. The integration of the kiosk with Property Management Systems (PMS) allows automatic information retrieval to collect and store data in 'real-time'.

The ROI (return on investment) of our check-in system is excellent because you do not need an entire team of staff behind your check-in desk, resulting in significant cost savings.

Enzosystems check-in kiosks can operate 24/7 - 365 days a year with minimal hardware maintenance. Installing a hotel kiosk in your hotel will significantly reduce staff costs and bring you one step closer to an automated hotel experience.

The pandemic highlighted how dependence on people, instability and insecurity resulted. We saw hotels taking the lead in moving to staff-free and automated hotel services. Implementing our check-in solutions in your hotel will not only solve the staffing problem and save you money, but it will also take you one step further towards an automated hotel experience. As a result, your hotel will be operational and ready to provide the best service to your guests at any time.

The only way to achieve a great customer experience is to provide excellent service to your guests on every occasion. Hotel staff must work together to achieve this goal. To provide the best service and support your guests every time. By creating a relaxed atmosphere and taking the time to listen and answer questions.

Fortunately, the hotel kiosk also contributes to this endeavour, ensuring consistent service every time, thanks to its friendly and efficient user interface. So, instead of waiting for new guests, your staff can be multifunctional and help guests at the kiosks when needed. Personal contact between your guests and staff increases without a counter in between, making for a much more natural and friendly interaction with guests.

Up-selling is a great way to increase profitability and a good receptionist should be able to sell room upgrades and extras as much as possible. Our check-in kiosks make it possible to sell upgrades and extras, with attractive pictures and descriptions at the right moment of the check-in process. Many of our customers report significant increases in up-sells since implementing the kiosks.

The digital transformation of the hotel industry has begun and the benefits of check-in kiosks for the hotel industry are clear. It contributes to a better and more sophisticated guest experience based on automation, data management and personalised service. While saving money, ensuring repeatability and solving staffing problems.

The check-in platform is constantly evolving and becoming more powerful and it approaches the best hotel receptionist ever. The technologies on which the hotel kiosk is based open up new possibilities for collecting and using data so that we can take the hotel experience as we know it to the next level.