The Dutch hotel chain stressed the importance of automating operations and secure, flexible access for their team.
Mews, the leading hospitality cloud with a market share of nearly 20% in the Netherlands, has been chosen by Bastion Hotels, the most successful independent hotel chain in the Netherlands, to support their fast-growing national hotel chain.
Bastion Hotels operates 34 hotels across the Netherlands, 33 of which are under the Bastion brand and one Best Western Hotel. The brand has been welcoming guests since the 1980s and is known nationwide for warm hospitality with reliable quality.
"It was time to make the switch to a cloud-native PMS and discover all the additional benefits it brings to our staff and guests," said Dave Pieters, CEO of Bastion Hotels. "Bastion Hotels is in a transition phase to a more technology-focused operation, further optimising the guest experience. After this, we will further refine and streamline our operational processes. Mews emerged as the solution to revamp our operations, while keeping the guest at the heart of our hotels."
It is important that the team can run their operations smoothly from the headquarters in Utrecht. Mews Multi-Property provides scalable hotel management for chains and groups. Centralised user management makes it easy to manage functions and privileges across the company, while single sign-on (SSO) ensures that all employees log into Mews securely, whether they are on site, at headquarters or on the road. Bastion Hotels' unique way of working and experience with hotel groups helps Mews take the product to an even higher level.
"It's great to see more and more large, established hospitality brands like Bastion Hotels recognising the innovative power of Mews," said Matt Welle, CEO of Mews. "We are very excited to work with their fantastic team and provide exceptional experiences for their countless guests nationwide.
Bastion Hotels is an efficiently organised company where automation and standardisation of processes play a very important role in continuously improving the guest experience. With Mews, Bastion Hotels can automate and streamline many of the tasks during the stay that would normally require a physical touch point. By checking in online prior to their stay, guests can skip the administration at reception, while with the Mews Kiosk guests can check themselves in on arrival.
"Mews is the leading PMS in the Dutch market," continued Dave Pieters, CEO of Bastion Hotels. "We have spoken to many local hoteliers who were full of praise for the knowledge and passion of the Mews team. This combined with a proven track record in product innovation and localisation for our market, makes it easy to understand why we came to this decision."
Connectivity is essential for Bastion Hotels. The Mews Marketplace provides all major integration partners the brand uses with no connection fees and they can integrate their own booking module via Mews Open API.
The collaboration will further enhance the guest experience, optimising every aspect from booking to stay and setting a new standard for hospitality.