Bilderberg hotels switch to Mews and see impressive results

The innovative German and Dutch hotel chain is transforming their payments and increasing the number of online check-ins.

Mews, the leading hospitality cloud, voted World's Best PMS, has been chosen by Bilderberg to contribute to their bold vision of unforgettable hotel stays. With 12 hotels in beautiful locations in the Netherlands and Germany, Bilderberg, operated by Event Hotels, is going for modern luxury for modern guests. Located in both vibrant city centres and serene green settings, these hotels are also ideal for unique wedding venues and team retreats, for example.

"From our demo call to onboarding, our experience with Mews was fantastic," said Gerald Scheurmann-Kettner, CIO at Event Hotels. "We are very ambitious and we quickly realised that using flexible technology that is people-centric is the best way to grow, work more efficiently ánd make guests happy."

Currently, two Bilderberg hotels in the Netherlands use Mews: Groot Heideborgh and Hotel T' Speulderbos in Garderen. The implementation of the remaining 10 hotels will continue until March 2024.

The first hotel to go live with Mews is already seeing fantastic results: 22% of check-ins going online,100% adoption of Mews Payments and a chargeback rate of 0.02%, which is about twenty-five times below the industry average.

"It is great to see Bilderberg achieving such impressive results. Moreover, it's wonderful to hear how much their employees love Mews," said Richard Valtr, founder of Mews. "This impressive commitment to transforming their operations and empowering their team through almost invisible hotel technology is a great step towards user disengagement."

As part of Bilderberg's pilot, surveys were sent to employees to gauge satisfaction with the new PMS. The team rated Mews 8.7/10 and Mews University 8.8/10, citing the friendly user interface and ease of use as their favourite features. The online learning platform allows the Bilderberg team to expand their knowledge and hospitality skills at their own pace, regardless of existing experience. Moreover, this can be done from anywhere in the world.

Connectivity is also important to the brand and Bilderberg has 11 active integrations through Mews Marketplace, allowing them to seamlessly align their technology ecosystem with their business needs.